Refund Policy
Effective Date: 1 Dec 2025
Thank you for purchasing from our store. We are committed to delivering high-quality WordPress themes,
templates, and digital products. Customer satisfaction is important to us, and we will do our best to resolve
any issues you may experience.
15-Day Refund Policy
You may request a refund within 15 days from the date of purchase. Refund requests submitted after this
period will not be eligible.
Refund Eligibility
A refund may be approved if:
- The product files are corrupted, incomplete, or cannot be downloaded.
- We are unable to resolve a verified technical issue after providing support.
- The product significantly differs from the features or description shown on our website.
- The product contains major defects that prevent its intended functionality.
Non-Refundable Cases
Refund requests will not be approved in the following situations:
- The refund request is submitted more than 15 days after purchase.
- The issue is caused by third-party plugins, themes, hosting providers, server configurations, or custom code modifications.
- The product was purchased by mistake or without reviewing its description and compatibility requirements.
- You no longer need the product or have changed your mind after purchase.
- The product works as described, but it does not meet your personal preferences or expectations.
- Compatibility issues resulting from unsupported software, outdated WordPress versions, or modified environments.
We strongly recommend reviewing the product description, live demo, documentation, system
requirements, and compatibility information before completing your purchase.
How to Request a Refund
To submit a refund request, please contact our support team and include the following information:
- Order Number
- Product Name
- Purchase Code (if applicable)
- Reason for requesting the refund
- Screenshots, error messages, or any relevant details that help explain the issue
Our support team will carefully review your request and respond within 2–5 business days.
Refund Process
Before issuing a refund, our team may attempt to troubleshoot and resolve the reported issue. If the issue
cannot be resolved and your request meets our refund conditions, your refund will be approved.
Refund Method
Approved refunds will be processed using the original payment method used during the purchase.
Depending on your payment provider or bank, it may take several business days for the refunded amount
to appear in your account.
Contact Us
If you have any questions regarding this Refund Policy or wish to request a refund, please contact our
support team.
Support Portal: https://support.peacefulqode.com
Contact Page: https://peacefulqode.com/contact-us
Email: peacefulqode@gmail.com
We appreciate your trust in our products and are committed to providing the best possible customer
support.